The market for cleaning services is highly competitive. Companies fight for every Customer, and Customers can choose between offers of many companies. The main factor in the negotiations is usually price, which significantly affects the profitability of new projects and the value of the whole industry.

Pakar Service took a different path to build their competitive advantage. We keep looking for new solutions. In order to guarantee the quality of our services we use the possibilities offered by process management. Following the rules of individual procedures is ensured by the BPC OptimaSolutions software, thanks to which:

we know what pays

The available functions allow us to precisely determine the costs of customer service. This way we know what offers we can make and how to meet the customer's expectations. In the case of tough negotiations, we know how prices will change along with changes in the scope of the offer.

we have strong arguments

BPC OptimaSolutions allows to prepare a calculation of service costs, based on hard data. The offers constructed in this way become more credible. They provide other arguments than just the final amount. Transparent presentation of all the constituent amounts builds the credibility and reliability of Pakar Service as a trustworthy partner.

we are credible

The BPC OptimaSolutions software helps to maintain good relations with the Customer during the contract implementation. The system provides a complete and up-to-date presentation of services that are provided to the Customer. It shows when and what was cleaned. Knows the up-to-date schedule of planned works. Sees the results of the quality control and a complete history of reports and complaints. The Customer thus can be sure that everything is performed according to the plan and that there is nothing hidden from him.

we communicate effectively with the customer

An important feature offered by BPC Optima Solutions is supporting communication between its users. It allows the customer to submit inquiries, remarks and objections on-line directly to the persons responsible for servicing his/her facilities. This translates into better response time and ultimately into customer satisfaction.

The system retains the history of all contacts with the customer, which is used for quality analysis and improvement of company processes.

we have loyal customers

The quality of services provided and the certainty that the signed contract is implemented in accordance with the arrangements translate into Customer satisfaction. As a result, the risk that the competition will replace us is reduced.

we care about the quality of our services

BPC OptimaSolutions supports the implementation of work according to the prepared plan. We can prepare an individual work schedule for each employee, specifying what, when and where should be done. This schedule includes the reservation of necessary tools and equipment. We also plan seasonal works and those resulting from additional orders in advance.

Planned and finished works are subject to systematic quality assessment. The checklist mechanism can be used to identify shortcomings in advance and safeguard against possible customer dissatisfaction.